We now offer FREE DELIVERY on all items!

When your order has been processed, the details of your order will be passed to our warehouse. We aim to deliver items we have in stock within 15 working days. If items are not in stock we will advise you of the estimated lead time. 

One of our sales team will contact you, by telephone, to personally schedule your delivery.

We have our own team of Chelsea Garden Furniture Delivery Drivers and offer a specialised delivery and assembly service for our furniture. We will place your furniture as directed and remove all packaging for recycling. 

During busy periods we may occasionally use a third party carrier to make sure your delivery is fulfilled in a timely manner.

Couriers

• We use a courier service for the efficient despatch of cushions, parasols/parasol bases ordered separately and other occasional pieces.

• We despatch courier items using a 24 hour service and we try to accommodate specific delivery dates.  We cannot offer timed delivery on courier deliveries. 

• We can track your courier delivery on-line and update you by email.

Delivery Charges*

All orders are now free of charge, However if you live in a rural location a small charge may be applied please contact us for more information on delivery locations.

* UK Mainland only (excludes Highlands, Rural & Islands & Crane Hire – please call for quote)

Access

Please ensure that we have suitable access to the area in which you would like your new furniture positioned. 

• Some furniture can be assembled on site once access had been made. However, if you have chosen large fixed pieces please measure to ensure that the pieces will fit through your entrance and garden entrance.  

•If we are unable to complete your delivery due to limitations of access then a £50.00 charge will be levied.

Customer Service

• We hope you will be delighted with your Chelsea Garden Furniture. 

• Please inspect your furniture at the time of delivery - in the unlikely event of a problem - please advise our delivery team at the time who will try to rectify it.

• If an item needs to be replaced please allow for the delivery lead times given above.

• You must notify us within 48 hours of delivery to discuss returns on 0800 747 1661. If agreed, we will arrange to collect your order. 

• Furniture must be carefully stored and in new condition when we collect.

• A £50 charge will be made for collection of goods delivered by our own teams.  We cannot collect goods despatched by courier.

Export

• We are experienced in exporting furniture worldwide and are pleased to handle shipping arrangements for you. 

• Please call us with your full overseas delivery address and we will calculate the shipping costs for you. 

• We can process VAT Refunds for non EU nationals on completion of export documentation.  Please note that it is your responsibility to INSURE your goods from the UK onwards.

• Exported goods cannot be returned. Goods for overseas destinations may be shipped flat packed to minimise risk of damage.

• Fixed larger pieces cannot be flat packed. You will be responsible for any customs or import duties levied once the goods reach your country, as we have no control over these charges and cannot predict what they might be.